Griaule Biometrics

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csanabr
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Joined: 2008-02-26
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Login user name and question about licenses

Hi, I recently got my pasword reset request by e-mail, and I filled it, but you login page asks for  my user name, which I don't remember. Can you email it to me? My address is csanabria@itcr.ac.cr

Besides, my question is: we bought 10 licenses, I work in a public university, and we have already activated 10 for the computers where we are enrolling students to use their fingerprints for several services in the university.

After we finish enrolling, we are going to need to transfer the licenses to the computers where the services are provided: printing, some registration applications, etc. My questios are:

- can we do that without passing our 10 licences limit? (we are not going to use the enrollment licenses for at lest a year.

- can we use the license manager in the other computers to request new licenses from the 10 we bought, or we need to buy more licenses?

Thanks

m.svol
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Joined: 2010-09-02
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Dear customer,

Your user name at Griaule's website is the e-mail you've registered your account.
About the licenses. Our policy permits the users to revoke some licenses in case they need to change some machines, but there's a limit for that. So you can't revoke all of your licenses. If all of them have already been used.
You can talk to our sales department through this e-mail: , and see if you can make a deal that's good for both of us parts.

Hope it helps you.
Best regards,

 

--
Matheus Smythe Svolenski
Griaule Biometrics Support Team

kelly4r
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Joined: 2010-01-04
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I am interested in buying SDK. Below is my details. Each time i click on the paypal link, an error message appears. Can you provide me another link for payment

Fingerprint SDK 2009 Single Computer - 5 license pack US$180.00
Customer information
Payment method
Subtotal: US$180.00
Total: US$180.00
Paying by: PayPal
Billing information

I dont have a PAYPAL account but a visa, what link can I use to process the request

davi.st1
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Joined: 2010-08-26
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Dear customer,

 

There's an option that you can pay direct with credit card, wire transfer or google checkout, depends where you live.

 

If you cannot see it, please let me know your country to give you more details.

 

Best regards,

 

--

Davi Stuart Zilli

Griaule Support Team

kelly4r
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Please i can not find it

davi.st1
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Which options do you see?

Could you send a print screen?

 

Best regards,

 

Davi Stuart Zilli

Griaule Support Team

kelly4r
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Do you have resellers... I went to to Bayometric and 360Biometric. If dont support it can i get it from these websites?

JB
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Joined: 2010-09-15
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Dear customer,

If you are having issues with your credit card, please try with a wire transfer.

 

Thank you.

Jan Beeck

Griaule Support Team