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Home » Forums » GENERAL » Fingerprint Readers » UareU 4500B and CapPluginDPFP.dll in Windows 7 x64
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jjlopez
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UareU 4500B and CapPluginDPFP.dll in Windows 7 x64

While in XP and Vista 32-bit the UareU 4500B with SDK2009 is running ok with the CapPluginFingerCap.dll, in Windows 7 x64 it doesn't runs at all. Disabling the unsigned drivers check, the reader appears as Griaule Fingercap but the SDK does not recognize it in any manner, otherwise with an old Microsoft FingerPrint Reader in runs ok. Giving some light in this area for everybody, although you continue recommending it on your web, the fingerprint reader is out of the market for ever. Here you are the confirmation from microsoft:

"Thanks for your interest in Microsoft Hardware products. The Fingerprint Reader is no longer being manufactured by Microsoft but we recognize it may still be available from retailers and resellers. The product runs on 32-bit versions of Windows XP and Windows Vista. Microsoft will not be releasing any updates for the product to run on 64-bit versions of Windows XP or Windows Vista. The product is not supported on Windows 7 (32-bit or 64-bit). To ensure this is clear to our customers, the product will not install on Windows 7 (the user is warned that the application will not run).
If you currently use the Fingerprint Reader and are unable to use your product with 64-bit versions of Windows XP or Windows Vista or the Windows 7 beta release, please visit the following Web site for assistance: http://www.microsoft.com/hardware/support/fingerprintreader.mspx. "

I have read your explanation on 4500B reader's issue (http://www.griaulebiometrics.com/page/en-us/kb/u-are-u-4500-issue) but the fact is that installing the DigitalPersona driver (SDK version 1.4.0.1 is the only available at Digital website) the reader goes on on blue but SDK2009 doesn't recognize it at all. Otherwise with the DigitalPersona sample it run's nicely. Please can you give an step by step explanation of how to install the driver from DigitalPersona and then your SDK2009 for getting the reader working in x64 environments. In the manuals are only few references to the CapPluginDPFP dll and it's not clear how to use it.

I think there are many people in this forum with the same problem with x64 operating systems, and as the microsoft reader is no longer available digitalpersona is the best option for much of us.

Thanks in advance.

eduardo57
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Dear customer,

We had tested Fingerprint SDK with U.are.U 4500 fingerprint reader on both 32-bit and 64-bit Windows.
You have to use Digital Persona Driver (One Touch) and not FingerCap.

The plugin responsible to work with this fingerprint reader is CapPluginDPOneTouch.dll, located in the "bin" folder where the SDK was Installed.

Please uninstall the current installation of Fingerprint SDK 2009 and follow the steps described here:
http://www.griaulebiometrics.com/page/kb/u_are_u_4500.

The step-by-step guide above was tested in Windows 7 64 bits. It is the same process to work on Windows 32 bits.

Best regards,

Griaule Support Team

lsaldana
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http://www.griaulebiometrics.com/page/kb/u_are_u_4500. link is broken, I'm having the same issue on Windows 7 64 bits. Please tell me how can I get working UareU 4500 on this environment. Thanks

m.svol
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Dear customers,

 

We're sorry for the broken link, this one should work: http://www.griaulebiometrics.com/page/en-us/kb/u_are_u_4500

 

Best regards,

 

--

Matheus Smythe Svolenski

Griaule Biometrics Support Team

chaika
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hello,

 

can digitalPersona U.are.U 4500 work with fingerprint sdk java 2009 in windows 7?

davi.st1
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Dear customer,

 

Yes, it works.

If you have another doubt or problem, don't hesitate to contact us.

 

Best regards,

 

Davi Stuart Zilli

Griaule Support Team

gbaldrich
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Hi i have Windows 7 installed. I Followed up step by step the tutorial unsuccesfully.

 

I have Digital Persona 4500

I isntalled last DP driver

In device manager the driver is ok

I  instaled Griaule SDK

I ran the sample

but when i tou my finger on, it doesn't appear nothing

 

 

Can you help me?

davi.st1
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Dear customer,

 

When you run the sample, it appears that your reader is initialized?

 

Best regards,

 

Davi Stuart Zilli

Griaule Support Team

gbaldrich
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gbaldrich
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Thats what i can see,

 

When i put the finger on the reader, there are no response.....nothing, any reaction

davi.st1
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Dear customer,

 

Your reader isn't working. Probably you are not using the right driver.

Try to follow those steps: http://www.griaulebiometrics.com/page/en-us/kb/u_are_u_4500

When you finish, open our Demo again, and a square with the id DPO**** must appear beside file button.

 

If your problem persists, don't hesitate to contact us.

 

Best regards,

 

Davi Stuart Zilli

Griaule Support Team

gbaldrich
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I already had the driver correctly installed, even in the fingerprint reader the blue ligth is turned on(Signal of driver working).

I am using Win7 Ultimate x64 and Digital Persona 4500...  

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davi.st1
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Dear customer,

 

Do you have CapPluginDPOneTouch.dll inside bin folder of our SDK?

 

Best regards,

 

Davi Stuart Zilli

Griaule Support Team

gbaldrich
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No, I dont have it. 

 

How can i fix it?

davi.st1
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Dear customer,

 

Download our SDK again and install it to overwrite your old files (dll's).

 

If your problem persists, don't hesitate to contact us.

 

Best regards,

 

Davi Stuart Zilli

Griaule Support Team

gbaldrich
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problem solved!!!

 

Thanks a lot!!!

davi.st1
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Dear customer,

 

We're glad that your problem has been solved.

 

Best regards,

 

Davi Stuart Zilli

Griaule Support Team