Griaule Biometrics

If you want to contact us, Griaule Biometrics have a dedicated team trained to support your demands. Below you can find our contact channels. Click on titles for direct access.

Support

Support-o-matic

Check our support page - you might find your answer there!

Contact Form

Full contact form, for detailed requests. Please fill it as follow:

• Free pre-sales technical support: recommended for trial users or upgrades; answers in five business days;
• Paid pre-sales technical support: same as above, requires support contract; answers in two business days;
• Free technical support for existent customers: same as above; answers in thee business days;
• Paid technical support for existent customers: same as above; answers in one business days;
• Pre-sales assistance: recommended for those requiring additional support on our license model before purchasing; answers in two business days;
• Estimates for custom services or special projects: for those interested in costumized solutions; answers in one business day;
• Post-sales assistance: for those requiring additional support on our license model after purchasing; answers in one business day;
• Customer feedback: you like / dislike our technical, sales or product support? Let us know!

Events

Griaule will be attending various biometric industry events this year. We warmly welcome our prospective, as well as current customers and distributors, to visit our booth and talk to our representatives.

Sales Office

If you want to purchase our products and want to deal with a real person, check our Worldwide Distributors page, or contact our nearest sales office below (not for technical support - contact our administrative office for additional information).

Administrative (Brazil)

Business hours: Monday-Friday, 9:00AM to 5:00PM — GMT-3 (Atlantic Daylight Time)

Research and Development

Business hours: Monday-Friday, 9:00AM to 5:00PM — GMT-3 (Atlantic Daylight Time)

Address: The same as above.

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